Every year we are reminded on how important it is to practice “Due Diligence” when hiring a contractor. I often hear the “horror” stories from clients who have made mistakes they regret. Does any of this sound familiar?
All too often during our busy season, I’ll see ads pop up online (Kijiji etc). While a lot of reputable people use this medium, there are also all too many who use it’s anonymity to their benefit and take advantage of consumers who want someone quick, cheap and easy. Here are a couple of examples of what we were called in to fix after a client had hired someone else who was quicker and cheaper. In both cases the client was now paying twice for the same repair.
Case # 1: Client had called us originally and was told that due to call volume it would be 4 weeks before we could repair their basement. They chose to look online for someone else. They found someone on Kijiji who could come out right away. This fellow performed his repair by gluing on a garbage bag, charged the client $1000 then left. When the repair failed, the client tried getting ahold of the “contractor” with no luck. After some checking, it turned out that the “contractor” they hired had no Business License, no insurance and no office. He was just trying to pick up some quick cash. They called us and we scheduled them for a proper repair. Our foundation repairs are completely guaranteed in writing.
Case #2: Once again the “quick, easy and cheap right now contractor” swooped in and charged a client for an incorrectly performed repair. We were called in and provided a detailed written estimate, scheduled a proper repair and performed the work with success.
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Abarent provided a 3-page, itemized list of the specific work to be done at each stage of the project, including descriptions of optional issues (including additional costs) that might arise during the work. The company president did the initial walk-through for their estimate and later went through it, line by line. He pointed out potential problems and things we had to prepare for during the work (extra cracks, concrete dust, effects on neighbors, etc.)... Repairing a foundation is a very traumatic event for any householder because all of your house investment is (literally!) in the air. If you have to do it, call Abarent. They are professional - we cannot recommend them highly enough.
I would like to take this opportunity to thank you for a job well done. After this past weekend's deluge, our basement was left completely dry.
Aileen & Wayne Dembicki
It is terrific to see that your company's motto of "Quality without Compromise" is more than just words... The job was completed ahead of schedule and the workers ensured that when they left, the yard looked just like it did when they arrive. Well, actually it looked better...
Don and Eve Neil
We have had our fair share of unremarkable and even troublesome experiences with other contractors, so you guys were certainly a breath of fresh air. An honest contractor, bang on with the timeline, finished on time, within budget, your "nothing is too much trouble" attitude...and a job well done.
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