Accurate diagnosis of the real problem is critical to the success of any foundation remediation. Seeking advice from an experienced team that uses proven technology increases success and limits the risks. We recommend that finding a reliable company should begin with the trade associations. Good companies that are committed to quality, training, and customer service tend to be active in their industry and trade associations. These companies participate in the education and technical research attained by these groups.
The next step in your process should be to interview prospective companies you believe share your values and can offer you the experience and service you seek. Have them view your project to examine your needs and allow them to offer recommendations and direction. Your objective is to assess the company’s capability, experience, knowledge, technology, recommended options and their ability to work with you. Pay particular attention to their ability to speak comfortably with you and clearly explain the decisions you have to make. Prepare a list of questions to ask during this “interview”. Print out and use our Before You Hire Checklist. Any company quoting work should be able to provide a list of references and proof of licensing, be sure you get this from them at the time of the initial meeting.
A common decision that a homeowner has to make when faced with a “leaky basement” is, “should they facilitate repairs from the interior or exterior”. Interior repairs have their place. Their place, however, does not have anything to do with foundation crack repair or waterproofing. Most interior methods are of a temporary nature and carry very limited warranties. Any interior remedy has specific limitations, which should be explained to you if they are quoted on for your purpose. Lack of flexibility, uncertain penetration into the foundation crack and adhesion issues are a few potential issues whether it’s grout or an injection material.
Underpinning, foundation wall replacements and PWF walls are structural items that have several important items that should be considered before making a decision.
After choosing a company that can deliver a professional project or repair, then you are ready to consider price. Judge competence first and the ability to complete the job before considering price. A low price on a failed repair or project doesn’t help your situation.
Next consider price in relation to options. Usually skill and your preference will line up proportionally. Like everything else, you get what you pay for. The decision is how much risk are you willing to take in relation to the price and quality of choices of the company you prefer. If you are seeking a lasting repair, good quality project and warranty, with price as a second objective, then you can choose from the top of your list. If focus is driven by price over confidence and risk, then you face a different decision. Choose wisely.
“It’s unwise to pay too much, but it is worse to pay too little. When you pay too much, you lose a little money – that is all. When you pay too little, you sometimes lose everything, because the thing that you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot, it can’t be done. If you deal with the lowest bidder, it is wise to add something for the risk you run. And if you do that, you will have had enough to pay for something better.”
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